CONTACT

Which size should I order?

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The best size for you depends on the specific product you’re interested in, as fits vary across styles.

To choose the correct size, we recommend checking the product page, where you will find:

Size Guide: detailed measurements for each size.
Size Recommends: suggested size based on your height.
Product photos: reference of the model’s size and height.

Which payment methods do you accept?

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We currently accept the following payment methods:
Visa, MasterCard, American Express, Paypal, Google Pay, Apple Pay, Bacontact, Blik, Ideal, Klarna, Maestro, Shop Pay, Union Pay, USDC

Can I cancel my order?

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You can cancel your order by contacting our team directly.

Please reach out to us via WhatsApp, email, or the chat on our website as soon as possible to request the cancellation. Once we receive your message, we will respond as quickly as possible.

Please note that, according to our shipping policy, cancellations are not always guaranteed:

Orders can only be cancelled if they have not yet been processed or dispatched. Due to our fast order preparation process, cancellation requests cannot always be guaranteed.

We recommend contacting us immediately so we can check the status of your order and assist you.

What should I do if I receive the wrong or missing item?

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If you receive the wrong product or a missing item, please contact us as soon as possible through WhatsApp, email, or our website chat.

To help us resolve the issue quickly, we will ask you to send us a photo of the item you received.

Once we have checked everything with our warehouse team, we will get back to you as soon as possible and offer you the most suitable and customer-friendly solution.

How long does shipping take?

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To see how long shipping takes to your destination country, please check our shipping policy, where you’ll find the estimated delivery times based on location.

When will my order be shipped?

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As soon as an order enters our system, it is prepared and shipped as quickly as possible. During periods of high demand, this process may take longer than usual.

How can I track my package?

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Once your order has been shipped, you will receive an email from the courier company with your tracking information. If you haven’t received your tracking link, you can contact us via chat and we will get back to you as soon as possible.

Is my order subject to customs fees?

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For shipments to the UK and USA, all customs duties and import fees are included in the final price.

Orders within the EU are not subject to customs fees.

For some countries outside the EU, customs duties or import taxes may apply and must be covered by the customer.

We are working to include customs duties for all countries in the future.

What should I do if my order is returned to the warehouse?

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If your order has been returned to our warehouse, please contact us so we can check the reason and help you.

If it was returned due to customer responsibility (wrong address, missed delivery, or not collected), we can resend it once the shipping costs are paid again by the customer.

What should I do if my product is defective?

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If you receive a defective item, please contact us as soon as possible with photos of the issue and your order details.

We will review the case and offer a solution as quickly as possible.

How do I make a return or exchange?

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You can request a return or exchange through our returns and exchanges portal. Items must be in perfect condition, unworn, unwashed, and unaltered.

How long do I have to return or exchange my order?

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You have 14 days from the date of purchase to request a return or exchange.

Do returns or exchanges have a cost?

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Yes. Returns and exchanges may have associated costs. You can check our Returns Policy here for more information.

How long does it take to process my refund or exchange?

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Once your returned item arrives at our warehouse and has been inspected, we will process your refund or send your exchange within up to 10 business days after the review.